Refund policy

Personalized thrift bundles: final sale
Because every bundle is personally curated for you, personalized bundles are final sale and non-refundable. If an individual piece doesn’t work for you, please contact us. Darcy may be able to arrange a limited item exchange on a case-by-case basis.

How an exchange works:

1. Contact us at info@truerebelclothing.com within 3 days of delivery, and tell us which piece doesn’t work and why.
2. If Darcy approves an exchange, we’ll email you the return address. Please send the approved item(s) back within 5 days of that approval, in the condition you received them.
3. You pay return shipping. True Rebel pays to ship your replacement piece.

Exchanges are not guaranteed, and only the approved item(s) can be exchanged.

Single items and ready-made pieces: exchange only
Single items and ready-made pieces are not eligible for refunds, but we’re happy to arrange an exchange.

1. Contact us at info@truerebelclothing.com within 7 days of receiving your item to request an exchange.
2. Once we approve it, we’ll email you the return address. Please send the item back unused and in the condition you received it.
3. Return shipping is paid by the customer and isn’t refundable. For items over $75 we recommend a trackable service, because we can’t exchange items lost in return transit.

Sale items and custom or altered pieces are final sale.

Damaged or incorrect items
If something arrives damaged or isn’t what you ordered, email us within 3 days of delivery with a photo and we’ll make it right.